Social Media Account Connection and Access

Melo Technology does not maintain or request login credentials for your social media accounts. All integrations are performed securely through our proprietary application, Campaign Share, which enables content publishing without direct access to your accounts.

Please note: We do not have the ability to delete posts from your social media accounts. If a published post needs to be removed, this must be done by someone with Page Editor or Account Admin access to the relevant platform.

Complimentary Onboarding Interview

All new clients on our Basic Social Post plan are entitled to one complimentary, in-depth onboarding call, typically lasting up to 1 hour. This telephone interview is designed to clarify your brand objectives, communication tone, target audience, and overall goals for content creation. The insights gathered directly influence the quality and accuracy of the content we produce. We highly recommend providing complete, detailed responses during this session.

Content Creation Process

Our service can be considered subscription. Custom, high-quality content will be created and scheduled on your behalf for as long as your subscription remains active. Clients are welcome to submit material or suggestions for upcoming posts. However, we reserve the right to proceed with scheduled content based on available information if no submissions are received.

Content will be tailored to your service level and platform specifications. For example, on platforms like X (formerly Twitter), we may truncate longer content as a courtesy to meet character limits.

Content Revisions and Corrections

We pride ourselves on accuracy and quality. If a gross error is made on our part, we will correct it at no charge. However, if revisions are requested due to unclear or inaccurate instructions provided by the client, or a change of direction not communicated prior to writing, the full rewrite will be subject to standard rates.

Writers strive to meet requested word counts, within a tolerance of ±50 words, without sacrificing content quality.

Refund Policy

We do not offer refunds for content that has already been written or delivered. Exceptions may be considered in extenuating circumstances and will be handled on a case-by-case basis.

White-Label Content

We offer a fully white-labeled content service. Readers of your blog or social platforms will not be aware that a third-party content provider is involved. Posts are crafted to sound and feel as if they originate from within your organization.

Post Count and Billing

Content is billed on a per-post basis. You may mix and match post types (e.g., blog, social media, image captions) across the month. At the end of each month, you’ll receive a summary of posts delivered.

Please note:

• Some months have fewer days, which may impact post frequency.

• Pricing is subject to change with advance notice.

Inclusion Requests

We aim to include your updates or inputs as efficiently as possible. If you frequently submit material for inclusion, we may create a dedicated submission form to streamline the process.

Cancellations, Modifications & Ownership

You may cancel or modify your subscription and instructions at any time with notice. However:

• You are responsible for all content created prior to cancellation, including scheduled posts that have already been written but not posted yet.

• Once a post has been created, even if it has not yet been published, you will be billed for it unless otherwise agreed in writing.